Managing Your Subscription
Update payment methods, view invoices, upgrade, downgrade, or cancel your Jamdesk plan. Includes handling failed payments.
Change billing settings and payment methods, and download invoices, from your Jamdesk dashboard.
Accessing Billing
Click Subscription in the dashboard sidebar.
Someone else can manage your subscription and card for you. Add them as an account admin. They pick your account from the switcher on the Subscription page, and charges still go to your card.
Payment Methods
Adding a Payment Method
Click Subscription in the sidebar.
Select Manage Subscription to open the billing portal.
Click Add payment method and enter your card details.
We accept:
- Visa
- Mastercard
- American Express
- Discover
Updating Payment Method
- Open the billing portal
- Click Update payment method
- Enter new card details
- Save changes
Failed Payments
- You'll receive an email notification
- Update your payment method within 7 days
- We retry the charge
After 3 failed attempts, your subscription pauses.
Invoices
Viewing Invoices
- Click Subscription in the sidebar
- Click View invoices
- Download PDF invoices for any period
Invoice Details
Each invoice includes:
- Subscription period
- Projects billed
- Add-ons
- Tax (if applicable)
- Payment status
Subscription Changes
Starting Your Paid Plan Early
End your free trial early to activate your paid plan now (for example, to add more projects):
- Go to Subscription. If you haven't added a card yet, add one there first.
- Click Start Paid Plan Now
- Confirm in the modal. Your payment method is charged immediately.
Your billing cycle starts from that date. Project add-ons unlock right away.
Canceling
- Click Subscription in the sidebar
- Click Cancel subscription
- Confirm cancellation
You'll retain access until the end of your billing period.
Canceling doesn't delete your projects. Resubscribe anytime to restore full access.
Billing Cycle
- Subscriptions bill monthly
- Charges occur on the same day each month
- Add-ons are prorated for partial months