Account Admins
Give a trusted person full control of your Jamdesk account, including billing and every project. Learn how to add, accept, leave, and remove account admins.
Make a cofounder, your agency, or the person who handles invoices an account admin, and they can run billing and projects without borrowing your login. Billing stays on your account and your card.
An account admin has the same control over your account as you do, apart from a few owner-only actions. Only add people you trust.
What an account admin can and can't do
An account admin is automatically an admin on every project you own, including projects you create later. You stay the owner of all of them.
An account admin can:
- Change, cancel, or restart your subscription, and update the card
- Create projects that you own and pay for
- Manage and delete any of your projects
- Add or remove other admins
They can't:
- Remove you. You're the owner of the account, and that doesn't change.
- Transfer a project to someone else. Only you can transfer a project's ownership.
- Delete your Jamdesk account or change how you sign in.
You get an email when an admin changes your billing, creates or deletes a project, or adds or removes an admin. Jamdesk also records every admin action in your account's audit log.
Account admins vs. project members
| Project members | Account admins | |
|---|---|---|
| Scope | One project | Every project the owner has, now and later |
| Billing | No access | Full control of the owner's subscription and card |
| Create projects | No | Yes, owned by and billed to the owner |
| Delete projects | No | Yes |
| Added from | The project's Settings → Members | User Settings → Account admins |
If someone only needs to work on one project, invite them as a project member instead.
Add an account admin
The account owner and existing admins can both add admins. The person doesn't need to be a project member first.
Go to User Settings in the sidebar and find the Account admins card. From a project's Members list, the account admin link under Invite Member takes you there too.
Enter the person's email address.
The dialog lists what they'll be able to do. Tick I trust this person with my account.
Click Send invite. They get an email, and the invite shows in the card as Invite sent.
Invites expire after 14 days. Adding the same email again re-sends the existing invite. To withdraw one, click Cancel invite next to it.
Accept an invite
If someone added you as an admin:
- Sign in to Jamdesk with the email address the invite went to.
- Verify your email if you haven't yet. The banner in User Settings can resend the verification email.
- In User Settings, click Accept on the invite banner. Click No thanks to decline.
Once you accept, the owner's projects show up in your project list next to your own.
Create a project for the owner
When you admin another account, Create project asks Who owns this project? Pick the owner's account. The project belongs to them, bills to them, and uses one of their project slots. You're added to it as an admin.
If the owner has no free project slots, the error links to their subscription so you can add one.
Manage the owner's billing
Open Subscription and choose the owner's account from the switcher at the top. A notice confirms whose subscription you're changing: "Changes here apply to their account and their card." From there you can change the plan, cancel or restart it, or update the card. Admins never pay for the owner's projects.
The Manage subscription button opens Stripe's billing page for the owner's account. There, an admin can also change the billing email that receives invoices, so only add people you'd trust with that too.
Leave or remove an admin
To leave an account you admin, go to User Settings → Account admins, choose the owner's account in the switcher, and click Leave on your own row. You lose access to that owner's projects and billing.
To remove an admin, click Remove on their row and confirm. The owner or any other admin can do this.
Removing an admin takes away the projects they got through the admin role, and their billing access. If you had invited them to a project directly before, that project membership stays.
You can't remove an account admin from a single project. In a project's Members list they show an Account admin chip with no remove option. Remove them under Account admins instead.