Ownership Transfer
Transfer billing and admin control of a project to another team member. The new owner must accept within 7 days.
Move a project to another team member's account. They become the billing owner and primary admin.
Before You Transfer
The new owner must:
- Be an existing team member on the project
- Have a Jamdesk account in good standing
- Accept the transfer within 7 days
The new owner's plan determines project limits after transfer. Check that their plan covers the project's current configuration.
Transferring Ownership
1
Open project settingsGo to your project and click Settings.
2
Select MembersOpen the Members tab.
3
Click Transfer OwnershipScroll down to the transfer option.
4
Select new ownerChoose a team member from the dropdown.
5
Confirm transferType the project name to confirm and click Transfer.
What Happens After Transfer
- The new owner receives an email notification
- Billing transfers to the new owner's account
- You become an Admin on the project
- All other team members retain their roles
Transfer Limitations
You cannot transfer a project if:
- It has an active subscription that's past due
- The new owner's plan doesn't support the project's features
- No other team members exist
Canceling a Transfer
If you initiated a transfer by mistake:
- Contact support immediately
- Include your project ID and the situation
- We can reverse pending transfers