Analytics Issues
Diagnose missing or delayed analytics data. Common causes include ad blockers, propagation delays after first deploy, and data retention limits.
Most missing or unexpected analytics data comes from ad blockers, propagation delays, or data retention limits.
No Data Showing
Recently deployed
Analytics take a few hours to populate after your first deployment.
Ad blockers
Some ad blockers prevent analytics from loading. Test with blockers disabled.
Do Not Track
Jamdesk doesn't track visitors with Do Not Track enabled.
Data Seems Wrong
Page views too low
Possible causes:
- Ad blockers on visitor browsers
- Cached pages not triggering analytics
- Recent deployment (data still populating)
Page views too high
Possible causes:
- Bot traffic (we filter most, but some gets through)
- Your own visits while testing
- Refreshing pages during development
Test in incognito mode to keep your own visits out of analytics.
Search Analytics Empty
Search not being used
Check whether visitors use search. Confirm the search box is easy to find and working.
Recent deployment
Search analytics take 24-48 hours to populate after deployment.
Indexing issues
Poor search results make visitors give up. Run test searches to confirm your content is indexed.
Missing Pages in Reports
Page not deployed
Verify the page exists in your live documentation.
No traffic
Pages with zero views won't appear in reports.
Data retention
| Plan | Retention |
|---|---|
| Trial | 7 days |
| Pro | 90 days |
Older data is automatically removed.
Geographic Data Issues
Location shows "Unknown"
Some visitors use VPNs or have location disabled.
Wrong locations
IP geolocation is occasionally inaccurate. Large discrepancies may indicate a VPN.
Exporting Data
To export analytics:
- Go to Analytics
- Select your date range
- Click Export
- Choose CSV or JSON format
Real-Time Analytics
Jamdesk doesn't provide real-time analytics. Data updates every few hours.
Add a third-party analytics tool alongside Jamdesk for real-time data.